Longevity Centers of America (LCA) is a mobile thermography business that travels, with apparatus, to provide screenings in urban and remote locations. This is a ‘by appointment’ business, therefore last-minute cancellation(s), or rebooking(s), can have a great impact on the business and that of our Technicians.
1. Appointment Deposit & Reservation:
A $75.00* deposit, via credit card, is required in order to reserve an appointment time upon scheduling, through the website and the scheduling line at 888-580-0040. The deposit will be credited toward the procedure fees on the day of service. HSA credit cards are not accepted for the deposit (however, the card may be used on the day of service with the technician).
Our appointments are confirmed 48 hours in advance, via email, as we know how easy it is to forget an appointment you booked months prior. This is why we require a deposit since the services are reserved for you personally.
2. Cancellation Policy:
A 48-hour cancellation notice is required to cancel an appointment. If the appointment is canceled prior to 48 hours, the deposit amount will be refunded. If you call within 48 to 24 hours- and you DO NOT transfer (rebook) you will lose your deposit and any other future appointments will require another $75 deposit to secure your appointment.
Please understand that when you forget, cancel or rebook your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and our Technicians are left with open slots at the clinic.
3. Transfer (rebook) Appointments:
If you call within 48 to 24 hours prior to your appointment, you may transfer your appointment to another location, date and time, and the deposit transfers with the new appointment. This can be done through the scheduling line at 888.580.0040. Note: Multiple transfers or reschedules (3 or more) will result in loss of deposit.
3. Late Policy:
To avoid unfair delays to clients, if you are more than 15 minutes late to your appointment, it may be necessary to reschedule (rebook).
We understand that unforeseen circumstances may arise that could force you to postpone/reschedule your procedure. Please understand that such changes affect not only your technician but other clients as well.
4. No Show Policy:
If you schedule an appointment and conduct a “no show”, your deposit reverts to LCA, and the client is expected to pay another deposit for any rescheduling.
*NOTE: Change in deposit and cancellation policy as of 01/01/2021